Gboard: Global Emoji Skin Tone

2022
UX DesignInteraction Design

Tap one skin toned emoji and they all update, making it easier to send skin toned emoji during the same conversation. This project was selected as a finalist in the Responsible Technology - Innovation category at the Anthem Awards.

The context of the conversation is more important than the content in this case. Emoji respond to how the user is saying what they're saying rather than what specific emoji they want to change.

Pick a tone on one emoji and every other emoji updates to match: every hand, gesture, and person emoji, in one tap. It is available to everyone who types with Gboard.

One emoji vs. all emoji

BeforeAfter
Before: choosing a skin tone changed only the emoji you pressedAfter: one tone choice updates the whole keyboard at once

Setting the tone and gender of every compatible emoji takes more than 300 taps if you do it one emoji at a time.

The research

Our study of 2,000 participants found that tone choice depends less on which emoji you send than on who you're sending it to. Gold emoji are more common in professional settings. Skin tones are used more when people are comfortable with their audience. Most people keep one consistent tone, and a quarter switch regularly. The redesign responds to the context of use rather than the content of use.

A behavior change

The emoji artwork is unchanged; only the behavior changed. That behavior matches what users already did manually: keep one tone everywhere, change it when the audience changes. The keyboard now does it in one tap.

"…adjust one and this preference will be applied to every other compatible emoji…" The Keyword

A redesign that impacts everyone

Everyone who sends a human emoji makes a tone choice; gold is a choice too. The redesign applies to all of them, one tap instead of hundreds.

Using skin-toned emoji "creates a sense of connection, pride and representation." —Our emoji research

The setting also appears outside Gboard: Google Meet uses the same global skin tone for reactions.

Press and recognition

Announced on The Keyword, covered by 9to5Google, and featured in Google's World Emoji Day post. The project was an Anthem Awards finalist for Responsible Technology (Innovation).

Ricky Yurewitch

Gboard: Global Emoji Skin Tone